Taxpayers who filed paper returns with the state Dept. of Taxation and Finance are waiting months for their refunds though state officials insist they are processing returns faster than last year.
State tax hotlines have been fielding calls and Internet forums are filling up with complaints from anxious filers, some who say they have long since received their federal tax refunds but can not even get information on the status of their state returns.
“The time is intolerable,” said Hal Samis, 68, of Greenburgh, who mailed his return on Feb. 1 and is still waiting for a state refund by direct deposit. “There was nothing complicated about my return. There’s no deductions, nothing.”
Geoffrey Gloak, a spokesman for the tax department, said Thursday that processing paper returns is more intensive and taxpayers are encouraged to file electronically.
The tax department said Wednesday that 7.9 million New Yorkers filed their returns electronically and that most received their refunds within three weeks. In total, 9.1 million taxpayers submitted returns by the April 15 deadline, including about 1.2 million on paper.
Gloak said there is no target date to have all refunds completed. By state law, however, if a refund isn’t processed by May 31 the state must pay the taxpayer interest. To check the status of a state tax refund, visit http://www.tax.ny.gov/pit/file/refund.htm or call 518-457-5149.