Are you a Metro-North New Haven Line rider? If so, you may be eligible for a credit from the Metropolitan Transportation Authority because of the power outage. The MTA today approved a credit for riders with monthly or weekly tickets between Sept. 25 and the restoration of full service. The credit is for a future purchase.
The Metro-North New Haven line has been crippled since a high-voltage power cable failed last Wednesday near the railroad’s substation in Mount Vernon. Con Ed crews are working around the clock to restore power to the New Haven line, according to the MTA.
“Because of the unprecedented magnitude and duration of this disruption, the MTA Board has concluded that a credit for our customers is simply the right thing to do,” MTA Chairman and CEO Thomas F. Prendergast said in a statement. “I want to thank my fellow board members for taking swift action to address this situation while we work to support Con Edison in restoring full power to the line.”
The MTA is developing an implementation plan as to how the credit will work and will be announced later this week on its website. Customers with monthly or weekly tickets are advised to hold onto them.
Amtrak, which uses Metro-North tracks through Westchester County, has also said it would provide some sort of refund or credit.
The MTA also announced today that service on the line will be increased to about 65 percent of normal traffic tomorrow. There will be five additional peak trains starting tomorrow morning, thanks to the installation of a third temporary transformer by Con Edison for an 8-mile section of tracks where the main electrical feeder cable failed.
The railroad is taking steps to reduce crowding in the area of the power outage. The local diesel trains that are originating in Harrison will make fewer stops, and customers at Pelham and Mount Vernon East will now be boarding electric trains that originate in Stamford. Customers between Harrison and to Mount Vernon East should check the new timetable.
Park and ride facilities with free bus service to nearby transit alternatives will continue to operate through Friday. See the website for details.
(Journal News photo of diesel train pulling into the Metro-North Mount Vernon East Station last week.)