The Presidents Day holiday period typically is one of the busiest weeks in the tax filing season for calls to the Internal Revenue Service. Taxpayers have some other options available on IRS.gov. Taxpayers can check the status of their refund, request a copy of their tax transcript or get an answer to their tax questions online at any time.
“The entire week of the Presidents’ Day holiday marks a peak time in the number of calls to the IRS, and we encourage taxpayers to visit IRS.gov as the best place to get quick help,” IRS Commissioner John Koskinen said in a statement
Due to limited resources, the IRS has changed the services provided at the toll-free telephone number and IRS Taxpayer Assistance Centers. To save time and find answers faster, taxpayers should make IRS.gov their first stop. A good place to start is 1040 Central for a quick overview. The IRS Services Guide also provides a list of resources.
Other features and assistance that are available include:
— The Where’s My Refund? tool, which is available on IRS.gov and on the Smartphone app, IRS2Go. Taxpayers must have information from their current, pending tax return to access their refund information.More than 90 percent of refunds are issued in less than 21 days.
— Taxpayers can order a return or transcript on the IRS.gov website, on the IRS2Go Smartphone app or by mailing the IRS a completed Form 4506-T.
— For information about what filing status means, whether to file a tax return or who can be claimed as a dependent, do a keyword search on IRS.gov. Use Publication 17, an annual, searchable income tax guide; or the IRS Tax Map, which allows search by topic or keyword for single-point access to tax law information by subject. Taxpayers can call TeleTax at 1-800-829-44771-800-829-4477 for recorded information on a variety of general and business tax topics.
— The Online Payment Agreement tool can taxpayers determine in a matter of minutes whether they qualify for an installment agreement with the IRS. And those whose tax obligation is even more serious, the Offer in Compromise Pre-Qualifier can help them determine if they qualify for an offer in compromise, an agreement with the IRS that settles their tax liability for less than the full amount owed.
— Free tax return help is available nationwide from volunteers and on IRS.gov with Free File. Local community partners operate roughly 13,000 Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites nationwide. Find a location nearby by searching “Free Tax Help” on IRS.gov.
— IRS Free File is offered by 14 tax software companies that make their brand-name products available for free to the 70 percent of taxpayers who earned $58,000 or less last year. Free File Fillable Forms is available for households whose earnings are more than $58,000 and are comfortable preparing their taxes.
— Employees who haven’t received a W-2 by mid-February should first contact their employer to see if the correct address is on file. After exhausting all options with the employer, employees may contact the IRS ask that a letter be sent to the employer.