The state Department of Taxation and Finance is extending the hours of its Taxpayer Information Call Center through April 15, and it is offering free tax help at several locations around the state, the agency announced today. It normally operates weekdays from 8:30 a.m. to 4:30 p.m., but it will be open from 8:30 a.m. to 7 p.m. Monday through Friday and from 9 a.m. to 3 p.m. Saturdays through April 15.
“This is part of our continuous effort to provide a higher level of service to all of New York’s personal income taxpayers,” Tax Commissioner Thomas H. Mattox said in a statement.
The call center handled more than a million calls during the last year’s tax season. To reach the center, call 518-457-5181.
The Department of Taxation and Finance has a new service this year in which employees are staffing e-file sites at eight locations in some of the state’s most populated areas. Locally, that includes the Greenburgh Public Library, 300 Tarrytown Road in Elmsford. The hours are Friday from noon to 4:30 p.m. and Saturday from 10 a.m. to 3 p.m. For more information, call 914-721-8220.
Tax Department employees will be available to answer taxpayers’ questions and provide assistance. The self-service sites make it possible for a few trained volunteers to help thousands of taxpayers, according to the agency.
The commissioner is reminding New Yorkers to e-file their tax returns. Taxpayers’ whose 2013 income was less than $58,000 can prepare their federal and state returns using free tax preparation software on the Tax Department’s website.
Taxpayers who have filed their federal returns already or who need only to file a state return can prepare and e-file their New York returns directly with the Tax Department using a new Web File option. With the addition of Web File, 85 percent of New Yorkers can prepare and e-file their income taxes for free.